Welcome

UNITS

Management and Leadership: An Introduction

These six self contained Units form a cluster and may be useful for those in their early career, for staff entering managerial/team leading roles and for stimulating talent within your organisation.

to view these 6 Units click here.

Personal Development

While these Units are self-contained, they do form one gestalt, or related subject.

to view these 5 Units click here

Quality and Customer Service.

Here, we fuse together Quality and Customer Service. Quality is seen as the internal approach to customer satisfaction; while Customer Service takes an external perspective to enhance the client’s experience.

to view these 4 Units click here

OUR WORK

We specialise in the design and development of Learning & Development materials for organisations.

The materials we provide cover Business, Management and Leadership, the Units are presented as e booklets in a convenient PDF format so that the materials can be accessed anywhere and on any appropriate device.

FEATURES

  • Each Unit has a sound knowledge base allied to skill development.
  • The Units can be broken down into bite-sized elements for ease of learning.
  • As in organisations, there is a strong activity-based approach in each Unit .
  • While the work is self-contained, the Units form clusters of related subjects.
  • Personal Development permeates each of the Units.

ADDED VALUE

  • Hefty organisational costs of design and development are slashed.
  • Individuals with specific learning needs are catered for without the expense and time of external courses.
  • Cohorts or groups can be catered for using e Learning as a context/backup to face-to-face inputs or as a self-contained format.
  • Participants and organisations can pick and choose Units for their respective needs and aspirations.
  • The Units are a very cost effective resource for organisations.
  • Please refer to the summary of the current Units below.

UNITS/CLUSTERS

Currently, there are 15 Units covering the following:

  • Management and Leadership [6 Units]
  • Personal Development [5 Units]
  • Quality [2 Units]
  • Customer Service [2 Units]

See an example of part of a Unit here